A - Your account information is just as secure as it is at your physical brick and mortar bank. We've taken every step possible to be sure our system meets the latest security standards, including using the latest security encryption methods and software.
A - Filling out applications online is as secure as the Online Banking System. Your entire session, from beginning to end, is encrypted. Our system supports 128-bit encryption, so you can also use the latest version of your browser that supports this security level. In fact, the highest encryption your browser supports is 128-bit, so you will be using the highest bit encryption currently available if you use a 128-bit encryption capable browser.
A - Encryption is basically a way to rewrite something in a code which can then be decoded later with the right key. The encryption we use employs a mathematical process for the key which is made up of a certain number of bits (hence, 128-bit encryption). The higher the number of bits, the better the encryption. While using our Online Banking System, all communication from you to the system and from the system to you is encrypted using a maximum of 128 bits. In other words, when you send information to the system, your browser encrypts it using a 128-bit key, and then sends it to the system. The system then decodes the information you sent it using the key (which is predetermined when your Online Banking session is started) and processes it.
A - Information stored on our system is also encrypted using at least 128 bits.
A - For a more detailed description of the security features in our Online Banking System, please see our Online Banking System Security Overview.
We developed these Frequently Asked Questions to help our users with any problems they might have. To begin solving your problem, choose a link below. Thanks!
If you have any suggestions for content on this page, or you have a question that is not covered in these pages, please email us at firstname.lastname@example.org.
To report a lost or stolen card during banking hours, call any of our four branches.
To report a lost or stolen card after banking hours, call 1-800-523-4175.
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